Refunds & Cancellations

Last updated: October 2025

1. Cancellation Windows

• > 72 hours before service: Full refund less 5% admin fee.
• 24–72 hours before service: 50% refund.
• < 24 hours or No-show: No refund; full charge applies.

2. Deposits

Refundable security deposits are returned within 3–5 business days after trip completion/vehicle inspection, less any damages, cleaning, fines or overtime/out-of-area charges.

3. Service Interruptions

In the event of breakdown, severe weather or emergencies, we will provide a comparable replacement where possible or offer a partial/full refund at management’s discretion.

4. How to Cancel

Email bookings@jetsetterlc.com with your name, booking reference and date. Refunds are processed to the original payment method. Bank processing may take up to 7 business days.

5. Consumer Protection

This policy operates alongside the South African Consumer Protection Act and does not limit your statutory rights.